Terms & Conditions
This website/brand is owned by CHAT & TOUR Srl who carries on business as a retailer of travel products.
Any booking made with CHAT & TOUR Srl. using its associated websites, will be governed by and subject to these Terms & Conditions.
This website is edited by:
CHAT & TOUR Srl.
TourofSicily Tour Operator
Via Stefano Turr 38
90145 PALERMO (ITALY)
Listed on TripAdvisor.com as: Tour of Sicily – Day Tours
Phone: From USA: +1 718 473 0803
Phone: From UK: +44 (0) 208 133 6934
Phone : From Italy: +39 091 6269685
Price, Payment and voucher issue
Price quotations are subject to change without notice. If for any reason the price quoted is not correct, the team of CHAT & TOUR SRL will contact you for authorization. Tips/gratuities, baggage or personal insurance, beverages or food not described in the Product's description and all other purchases of a personal nature are not included.
All tours will advise the Payment Condition valid for that specific Tour.
A Deposit will be required to process any Booking.
Terms and Condition regarding Payment, cancellation Policy will be specified for each Tour (if different of the General Terms & Condition).
All Payment will be processed using different Payment Gateway owned by our Company, respecting all security features required for international Credit card Transactions
Payment will be listed on the credit card statement, as "CHAT & TOUR SRL ".
You will be charged in EUR at the conversion's rate applicable from Your Credit Card Company
3. Voucher issue
After payment, CHAT & TOUR SRL will send a confirmation / voucher by e-mail: this voucher has to be printed, as a proof of purchase, and will be presented to the service provider.
All information regarding the travelers should be correctly given at the time of booking.
All requests for modifications/amendments must be sent by email to CHAT & TOUR SRL.
cannot be held responsible for any problem that may happen if you don't receive or read carefully your confirmation / voucher. In case you have not received your voucher, you must notify CHAT & TOUR SRL at least 72 hours before the date of service.
Cancellation, refund and procedure to cancel a booking
4. Cancellation fee / refund
Except otherwise stated, Tour or package or any product cancelled without due notice are subjected to a cancellation fee according to the following scale:
4.1 Private Day Tours/Shore Excursions (with duration of one day or less) and not including train or flight ticket and/or overnight accommodation:
• Cancellation more than 15 calendar days before the services begin: no cancellation fee.
• Cancellation between 14 and 10 calendar days before the services begin: You will be charged a 25% cancellation fee.
• Cancellation within 9 and 6 calendar days before the services begin: You will be charged a 50% cancellation fee.
• Cancellation between 5 and 3 calendar days before the services begin: You will be charged a 75% cancellation fee.
• Cancellation between 2 and the day of the services or after: You will be charged a 100% cancellation fee (no refund)
IMPORTANT: It is considered a Multi Day Tours the combination of more day Tours bought through our Company with the assistance of the Booking Department. If tours will be booked online independently will be valid the Day Tours cancellation policy.
4.3 Gift Certificate :
- Gift certificate are non-cancellable and are non-refundable.
4.4 Different Cancellation Policies :
Please note that certain supplier apply different cancellation fees, which might apply and specified on each tour description.
4.5 Procedure to cancel a booking:
Full cancellation of services previously confirmed by us must be followed by a confirmation of cancellation from us.
CHAT & TOUR SRL will not be responsible for any cancellation not received and not confirmed back to you and might debit the relative cancellation or no-show charges.
Disclaimer & Limitation of Liability
5. The liability of CHAT & TOUR SRL and its affiliate web sites is limited.
CHAT & TOUR SRL acts only as an agent for the passengers in all functions pertaining to tours, attractions, hotel reservations and accommodations, restaurants, meals and services, sightseeing tours and transportation of whatever nature, and assumes no liability for injury, loss, damage, accident, delay or inconveniences which may occur either by reason of defect, or as acts of government or other civil authorities (war, civil disturbances, strikes, etc.) or from any cause beyond CHAT & TOUR SRL control. CHAT & TOUR SRL can accept no responsibility for the loss or additional expenses due to delay or changes in schedule or other causes. CHAT & TOUR SRL and his suppliers reserve the right to vary itineraries in order to improve each tour, to the tour members’ enjoyment and advantage. CHAT & TOUR SRL and its suppliers reserve the right to cancel or rescheduled any tour departure in accordance with operation requirements.
6. Health, Passport, & Visas
Each customer has to check he has the appropriate documents for his journey especially (but without limitation) if he booked tours, packages or transfers including flight or visit of a country different from the country of departure. He has to own and bring a passport (with visa if necessary) or a valid ID card. No refund will be granted in case of lack or loss of ID documents.
6.1 Travelers with special assistance/dietary restrictions:
Any disability or dietary restriction requiring special attention must be reported to Our Company at the time reservation is made. CHAT & TOUR Srl will make reasonable attempts to accommodate the special needs of disabled tour participants or dietary restrictions, but it is not responsible in the event it is unable to do so, nor is it responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers. Motor coaches are not equipped with wheelchair ramps. We regret that we cannot provide individual assistance to a tour member for walking, dining, and getting on and off motor coaches and other transportation vehicles, or other personal needs. A qualified companion must accompany travelers who need such assistance.
Any disabilities or dietary restrictions not communicated at time of booking are the strict responsibility of the client and CHAT & TOUR Srl. Drivers and all of its suppliers are not responsible for addressing these special needs
7. Smoking restriction
Smoking on board coaches is strictly forbidden.
8. Baggage allowance: (for our Regular Multi Day Group Tours and Transfer Tours)
Porterage is not included in any of the tour programs unless specifically stated. If a tour program provides for porterage, it is restricted to one suitcase only at the hotel. (no porterage will be provide in Sicilian Airports).
Due to limited coach capacity, this single bag should have dimensions not exceeding 30"X18"X10" inches (76x46x25 cm) and weight not exceeding 60 lbs. (27 kg). An additional charge will be required per travelling day for a second piece of baggage or if the suitcase exceeds the established weight and/or dimensions. One personal travel bag, not exceeding 17"x14"x8" inches (43x36x20 cm), is permitted and is the responsibility of the owner. No responsibility is accepted for loss of or damage to baggage or any of the passenger's belongings. International air carriers may also impose fees or require you to remove articles and put them in another bag if weight or size limits on checked or carry-on luggage is exceeded. Baggage insurance is recommended.
Chat & Tour is not responsible for any luggage delays or problems regarding airline services.
Any booking made with CHAT & TOUR SRL will be governed by and subject to the Terms & Conditions. No variation to these Terms and Conditions shall be of any effect unless made in writing by and with the authority of CHAT & TOUR SRL.